Privacy & Terms

1. Parties and Acceptance

These Terms of Service ("Terms") form a legally binding agreement between blip. Services ("blip.", "we", "us", "our"), a digital marketing and content creation agency operating in Pakistan, and you, whether you are an individual visitor to blip.services, a prospective client, or an existing client ("Client", "you", "your").

You accept these Terms by:

• accessing or browsing blip.services;
• submitting an enquiry through our contact form or any other channel;
• signing or otherwise approving a proposal, statement of work, or project agreement; or
• making any payment to blip. Services.

If you do not agree to these Terms, you must not use our website or engage our services. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and all references to "you" include that entity.

2. Services

blip. Services provides content creation, social media management, digital marketing, branding and visual design, content strategy, SEO, and paid digital campaign services (collectively, "Services").

The specific Services, deliverables, timelines, fees, and revision rounds for each engagement are defined in a written Project Agreement (which may take the form of a proposal, statement of work, service agreement, or order form) agreed between the parties before work commences. In the event of any conflict between these Terms and a Project Agreement, the Project Agreement governs for that specific engagement unless otherwise stated.

We reserve the right to refuse, modify, or discontinue any Service at our discretion, provided that we honour all commitments set out in executed Project Agreements.

3. Client Responsibilities

You agree to:

• Provide accurate, complete, and timely information, approvals, content, assets, access credentials, and feedback as required for us to perform the Services.
• Designate a single primary point of contact with authority to provide approvals and make decisions on your behalf.
• Respond to requests for feedback, approvals, or information within any timelines set out in the Project Agreement. Client-caused delays — including late approvals, late provision of assets, or delayed payments — may result in revised delivery dates, and blip. Services will not be liable for any such delays.
• Ensure that all content, materials, trademarks, images, data, and other assets you provide to us do not infringe any third-party intellectual property rights, privacy rights, or any other rights, and do not violate any applicable law.
• Obtain all necessary licences, permissions, and consents required for us to use any assets you provide in delivering the Services.
• Comply with the terms and policies of any third-party platforms (including social media platforms, advertising platforms, and websites) to which the Services relate.

You are solely responsible for any content you approve for publication or distribution. blip. Services will not be liable for claims arising from content you have approved.

4. Fees, Payment, and Invoicing

All fees, payment terms, and currency are as specified in the relevant Project Agreement. The following general terms apply unless otherwise agreed in writing:

• Deposit: A non-refundable deposit of 50% of the total project fee is required before work commences, unless otherwise agreed in writing. Payment of the deposit constitutes your acceptance of the Project Agreement and these Terms.
• Invoicing: Remaining balances are invoiced at project completion or at milestones agreed in the Project Agreement.
• Payment terms: All invoices are due within 14 calendar days of the invoice date, unless otherwise stated in the Project Agreement.
• Late payment: Invoices not paid within 14 days of the due date will accrue interest at 1.5% per month (18% per annum) on the outstanding balance, calculated from the due date until the date of actual payment. blip. Services may suspend or pause all work on active or future projects until all overdue amounts are settled in full.
• Disputed invoices: If you dispute any invoice in good faith, you must notify us in writing within 7 calendar days of the invoice date, specifying the disputed amount and reasons. Undisputed amounts remain due on the standard payment terms.
• Taxes: All fees are exclusive of applicable taxes (including but not limited to sales tax, GST, VAT, withholding tax, or any equivalent). You are responsible for any taxes levied in your jurisdiction on payments made to us. Where we are required by Pakistani law to charge or withhold taxes, we will do so and notify you.
• Currency: Invoices are issued in the currency stated in the Project Agreement. We are not responsible for currency conversion losses.

5. Intellectual Property

5.1 Ownership of deliverables. Upon receipt of full and final payment of all amounts due under the relevant Project Agreement, blip. Services assigns to the Client all intellectual property rights (including copyright) in the final approved deliverables created specifically for that Client under that engagement, to the extent such rights vest in blip. Services. This assignment is worldwide, perpetual, and royalty-free.

5.2 Pre-existing and retained IP. The following are expressly excluded from any assignment and remain the sole property of blip. Services at all times:

• All pre-existing intellectual property, tools, methodologies, templates, frameworks, code libraries, processes, and know-how owned or licensed by blip. Services prior to or independently of any client engagement.
• Any general skills, techniques, or knowledge acquired during the course of an engagement.
• Rejected, unused, or unapproved concepts, drafts, designs, copy, or other creative work not incorporated into a final deliverable.

5.3 Third-party assets. Where deliverables incorporate third-party materials (including licensed stock photography, fonts, music, illustrations, or software), those materials are subject to the licence terms of the relevant third party. blip. Services will inform you of any material third-party licence restrictions. You are responsible for ensuring ongoing compliance with those licence terms after project delivery.

5.4 Client IP licence. The Client grants blip. Services a non-exclusive, royalty-free licence to use the Client's trademarks, logos, brand assets, and content solely to the extent necessary to perform the Services. This licence terminates upon project completion or termination of the engagement.

5.5 Portfolio rights. blip. Services retains the right to display completed and delivered work in our portfolio, on our website, on social media, and in marketing materials. If you require confidentiality over any deliverable, you must notify us in writing prior to project commencement or before the deliverable is finalised, and we will include a specific confidentiality restriction in the Project Agreement.

5.6 No transfer before full payment. Until full payment of all amounts due is received, all intellectual property rights in all deliverables (including completed ones) remain with blip. Services. Delivery of files or access to content does not constitute a transfer of ownership unless and until full payment is confirmed.

6. Revisions and Scope Changes

Each project includes a defined number of revision rounds as specified in the Project Agreement. A "revision" is defined as one consolidated set of feedback delivered in writing on a specific deliverable at a specific stage.

Additional revisions beyond those included, changes to the agreed scope, additions to the brief after work has commenced, or requests for work not covered in the original Project Agreement constitute out-of-scope work. Out-of-scope work will be quoted separately and must be approved by the Client in writing before we commence that work. We are not obligated to perform out-of-scope work.

If scope changes are substantial, blip. Services reserves the right to issue a revised Project Agreement covering the revised scope, fees, and timelines.

7. Timelines and Delivery

We will use reasonable endeavours to meet delivery dates stated in the Project Agreement. Delivery dates are estimates and are contingent on the Client fulfilling its obligations under Clause 3, including timely provision of materials, feedback, and approvals.

blip. Services is not liable for delays caused by:

• Late provision of content, assets, or approvals by the Client
• Client-requested scope changes mid-project
• Third-party platform outages or policy changes
• Circumstances beyond our reasonable control (see Clause 15)

If the Client delays a project by more than 30 calendar days (through inaction, non-response, or failure to provide required materials), blip. Services may place the project on hold and apply a project restart fee as stated in the Project Agreement, or treat the project as cancelled under Clause 9.

8. Confidentiality

8.1 Mutual obligation. Each party agrees to keep confidential all non-public, proprietary, or commercially sensitive information disclosed by the other party in connection with an engagement ("Confidential Information"), and to use it solely for the purpose of performing or receiving the Services.

8.2 Excluded information. Confidential Information does not include information that: (a) is or becomes publicly available through no breach of this clause; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is required to be disclosed by law, court order, or regulatory authority, provided the receiving party gives prompt written notice to the disclosing party (to the extent legally permitted) before making such disclosure.

8.3 Survival. The confidentiality obligations in this clause survive termination or expiry of any project engagement for a period of 3 years.

8.4 Client data. Where blip. Services handles personal data on behalf of the Client (for example, where we manage social media accounts that receive user messages), the Client is the data controller and blip. Services acts as a data processor. The parties will, where required by applicable law, enter into a data processing agreement.

9. Cancellation, Suspension, and Termination

9.1 Termination by either party. Either party may terminate a project engagement by giving 14 calendar days' written notice to the other. Notice must be sent by email to the other party's designated contact address.

9.2 Immediate termination by blip. Services. We may terminate an engagement immediately and without notice if the Client: (a) fails to make any payment that has become due and does not remedy that failure within 7 days of written notice; (b) becomes insolvent, enters administration, or makes an arrangement with creditors; (c) engages in conduct that is unlawful, abusive, or harmful to blip. Services or any third party; or (d) materially breaches these Terms or the Project Agreement and fails to remedy that breach within 14 days of written notice.

9.3 Consequences of termination. Upon termination:

• The Client is liable to pay for all work completed and expenses incurred up to the effective date of termination. We will invoice for this work promptly and it is payable within 14 days.
• Non-refundable deposits are not refunded under any circumstances.
• Completed deliverables will be released to the Client only upon settlement of all outstanding amounts.
• Intellectual property in incomplete deliverables remains with blip. Services unless fully paid for.
• Each party will return or destroy the other's Confidential Information on request.

9.4 Retainer services. For ongoing retainer engagements, the notice period and refund provisions specific to that retainer are as stated in the relevant Project Agreement and take precedence over this clause.

10. Warranties

blip. Services warrants that:

• We have the right to provide the Services and enter into Project Agreements.
• The Services will be performed with reasonable care and skill by personnel with appropriate expertise.
• The deliverables we produce (excluding third-party assets and Client-provided content) will not, to the best of our knowledge at the time of delivery, infringe any third-party intellectual property rights.

The Client warrants that:

• It has the authority to enter into Project Agreements and these Terms.
• All content, data, assets, and information provided to blip. Services are accurate, lawful, and do not infringe any third-party rights.
• It has obtained all necessary permissions and licences to use any third-party materials it provides to us.
• It will use the deliverables in compliance with all applicable laws.

Disclaimer. Except as expressly stated above and to the maximum extent permitted by applicable law, blip. Services provides Services on an "as is" and "as available" basis and makes no other warranties, express or implied. We make no guarantee of any specific results, including but not limited to follower growth, engagement rates, search rankings, website traffic, click-through rates, conversion rates, revenue increases, or return on advertising spend. Results depend on numerous factors outside our control, including platform algorithms, market conditions, audience behaviour, and the quality and timing of Client approvals.

11. Limitation of Liability

11.1 Exclusion of indirect losses. To the maximum extent permitted by applicable law, blip. Services shall not be liable for any: indirect, incidental, special, punitive, or consequential damages; loss of profits, revenue, business, contracts, or anticipated savings; loss of data or corruption of data; loss of goodwill or reputation; or business interruption, even if we have been advised of the possibility of such losses.

11.2 Cap on liability. Our total aggregate liability to you under or in connection with any Project Agreement or these Terms (whether in contract, tort including negligence, breach of statutory duty, or otherwise) shall not exceed the total fees actually paid by you to blip. Services under the specific Project Agreement giving rise to the claim in the 12 months preceding the event giving rise to liability.

11.3 Exceptions. Nothing in these Terms limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.

11.4 Third-party platforms. blip. Services is not liable for changes to, suspension of, or termination of any third-party platform or service (including social media platforms, advertising networks, or website hosting providers) that affect the delivery or performance of Services. Where such changes materially affect an ongoing engagement, we will discuss revised approaches with you in good faith.

11.5 Client indemnity. The Client agrees to indemnify, defend, and hold harmless blip. Services and its personnel from and against any claims, damages, losses, fines, penalties, and costs (including reasonable legal fees) arising out of or relating to: (a) the Client's breach of these Terms or any Project Agreement; (b) the Client's use of deliverables in a manner that infringes third-party rights; (c) content, materials, or instructions provided by the Client that result in a claim against blip. Services; or (d) the Client's failure to comply with applicable laws.

12. Website Use

Access to blip.services is provided on a temporary basis. We may update, withdraw, or change the content of our website at any time without notice. We do not guarantee uninterrupted or error-free access to the website.

You agree not to:

• Use our website for any unlawful purpose or in any way that breaches applicable laws or regulations.
• Attempt to gain unauthorised access to any part of our website, servers, or connected systems.
• Introduce viruses, malware, or other harmful code to our website or systems.
• Scrape, reproduce, or systematically download content from our website without written permission.
• Use our website to transmit unsolicited commercial communications (spam).

13. Governing Law and Dispute Resolution

13.1 Governing law. These Terms and all Project Agreements are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law provisions.

13.2 Dispute resolution — mandatory negotiation first. If a dispute arises out of or in connection with these Terms or any Project Agreement, the parties must first attempt to resolve it through good-faith direct negotiation. The disputing party must give written notice of the dispute to the other party, setting out the nature and details of the dispute. The parties will then have 30 calendar days (or such longer period as they agree in writing) to resolve the dispute through direct negotiation.

13.3 Mediation. If the dispute is not resolved through direct negotiation within the period set out above, either party may refer it to non-binding mediation with a mutually agreed mediator. The costs of mediation are shared equally unless the mediator orders otherwise.

13.4 Litigation. If mediation fails or is refused, either party may pursue the dispute in the competent courts of Pakistan. Both parties submit to the non-exclusive jurisdiction of Pakistani courts, provided that blip. Services reserves the right to seek injunctive or other equitable relief in any jurisdiction where the Client is located.

13.5 International clients. Where a Client is located outside Pakistan and a Project Agreement specifies a different governing law or dispute resolution mechanism, that specification in the Project Agreement governs.

14. Anti-Corruption and Compliance

Both parties agree to comply with all applicable anti-bribery, anti-corruption, anti-money laundering, and sanctions laws and regulations. Neither party will offer, give, request, or accept any improper payment, gift, or benefit in connection with their business relationship. blip. Services will not knowingly provide Services that facilitate illegal activity.

15. Force Majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms or any Project Agreement if that failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, internet or telecommunications failure, power outages, cyberattacks, pandemics, or any other event outside the affected party's reasonable control ("Force Majeure Event").

The affected party must give prompt written notice to the other party as soon as a Force Majeure Event occurs. If a Force Majeure Event continues for more than 60 consecutive calendar days, either party may terminate the affected Project Agreement by written notice, with payment due for work completed to that point.

16. Entire Agreement and Severability

These Terms, together with any Project Agreement and any other documents expressly incorporated by reference, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, representations, understandings, or negotiations, whether written or oral.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.

17. No Waiver

No failure or delay by either party to exercise any right or remedy under these Terms constitutes a waiver of that right or remedy. No single or partial exercise of any right or remedy precludes any further exercise of that right or remedy or the exercise of any other right or remedy. A waiver must be in writing and signed by the waiving party to be effective.

18. Relationship of the Parties

blip. Services and the Client are independent contractors. Nothing in these Terms or any Project Agreement creates a partnership, joint venture, employment, or agency relationship between the parties. Neither party has authority to bind the other contractually.

19. Assignment

The Client may not assign, transfer, or sub-contract any rights or obligations under these Terms or any Project Agreement without our prior written consent. blip. Services may assign these Terms or any Project Agreement to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets, provided that we give you reasonable prior notice and the assignee assumes all obligations.

20. Notices

Notices under these Terms must be in writing and delivered by email to the party's designated contact address. A notice sent by email is effective when the email enters the recipient's mail server, provided no delivery failure notification is received. Either party may update their contact address by written notice to the other.

For blip. Services: info@blip.services

21. Changes to These Terms

We may update these Terms at any time. When we do, we will revise the "Last Updated" date at the top. Material changes will be communicated to active clients by email with at least 14 days' notice before they take effect. For website visitors, the updated Terms are effective upon posting. Continued use of our website or services after an update constitutes acceptance of the revised Terms. If you do not accept a change, your sole remedy is to stop using our website and, for existing clients, to terminate active engagements under Clause 9.

22. Contact

blip. Services
Email: info@blip.services
Website: blip.services